Return and Refund Policy
Returns and Refunds
At FashionUAE.store, we want you to shop with confidence. If you experience an issue with your order, please contact our customer support team.
Return Eligibility
Return requests must be submitted within [Insert your return window] of delivery.
To be eligible for a return, an item should generally be unused, unworn, unwashed, and returned in its original condition with original tags and packaging, where applicable.
Some items may be excluded from returns for hygiene or other lawful reasons. Any exclusions will be communicated clearly.
Damaged, Defective, or Incorrect Items
If you receive an incorrect, damaged, or defective product, contact us promptly at [Your support email] or [Your business WhatsApp number]. Please provide your order number and photographs where relevant.
We will review the issue and explain the available resolution.
How to Request a Return
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Contact our customer support team with your order number.
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Explain the reason for your request.
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Follow the return instructions provided by our team.
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Send the item back using the approved return procedure, where applicable.
Please do not send items to an address without receiving return instructions.
Refunds
Approved refunds will be processed using the applicable refund method. Processing times depend on the payment provider or financial institution.
For cash-on-delivery orders, our team will confirm the available refund method before processing the refund.
Return Shipping Costs
Responsibility for return shipping costs will be communicated during the return process and handled in accordance with applicable law.
Nothing in this policy limits any rights you may have under applicable UAE consumer protection laws.
For assistance, contact our support team